# Troubleshooting

Fixes for installation, compatibility and loading problems

- [How to contact support](/knowledge-base/how-to-contact-support)

- [How to upgrade Microsoft Word 365](/knowledge-base/how-to-upgrade-microsoft-word-365)

- [What version of Microsoft Word am I using?](/knowledge-base/what-version-of-microsoft-word-am-i-using)

- [DraftPilot not loading?](/knowledge-base/draftpilot-not-loading)

- [DraftPilot Compatibility with MS Word Perpetual Licenses from before 2022 (e.g., Office LTSC 2021 and earlier)](/knowledge-base/draftpilot-compatibility-with-ms-word-perpetual-licenses-from-before-2022-e-g)

- [DraftPilot Compatibility with recent MS Word Perpetual Licenses (Office LTSC 2024 and similar, 2022–2024)](/knowledge-base/draftpilot-compatibility-with-recent-ms-word-perpetual-licenses-office-ltsc)

- [DraftPilot Not Showing in Word Desktop (But Works in Word Online)](/knowledge-base/draftpilot-not-showing-in-word-desktop-but-works-in-word-online)

- [White label domains and IP addresses](/knowledge-base/white-label-domains-and-ip-addresses)

- [How to take a screenshot](/knowledge-base/how-to-take-a-screenshot)