# IT and Support

Installation, sign-in and provisioning, security, network setup, compatibility, and fixes for common problems.

- [How to contact support](/knowledge-base/how-to-contact-support)

- [Downloading DraftPilot from the Microsoft App Store](/knowledge-base/downloading-draftpilot-from-the-microsoft-app-store)

- [How to deploy DraftPilot using Integrated Apps](/knowledge-base/how-to-deploy-draftpilot-using-integrated-apps)

- [Minimum system requirements](/knowledge-base/minimum-system-requirements)

- [What version of Microsoft Word am I using?](/knowledge-base/what-version-of-microsoft-word-am-i-using)

- [How to upgrade Microsoft Word 365](/knowledge-base/how-to-upgrade-microsoft-word-365)

- [SAML and OKTA single sign-on](/knowledge-base/saml-and-okta-single-sign-on)

- [Setting up Azure for SSO and provisioning](/knowledge-base/setting-up-azure-for-sso-and-provisioning)

- [How to set up SCIM provisioning](/knowledge-base/how-to-set-up-scim-provisioning)

- [Network requirements: allowlisting DraftPilot for your firewall or web proxy](/knowledge-base/network-requirements-allowlisting-draftpilot-for-your-firewall-or-web-proxy)

- [What safeguards are in place to protect my data in DraftPilot?](/knowledge-base/what-safeguards-are-in-place-to-protect-my-data-in-draftpilot)

- [DraftPilot not loading?](/knowledge-base/draftpilot-not-loading)

- [DraftPilot Not Showing in Word Desktop (But Works in Word Online)](/knowledge-base/draftpilot-not-showing-in-word-desktop-but-works-in-word-online)

- ["This add-in could not be started" in Word](/knowledge-base/this-add-in-could-not-be-started)

- ["A new version of this app is available"](/knowledge-base/a-new-version-of-this-app-is-available)

- [White label domains and IP addresses](/knowledge-base/white-label-domains-and-ip-addresses)

- [DraftPilot Compatibility with recent MS Word Perpetual Licenses (Office LTSC 2024 and similar, 2022–2024)](/knowledge-base/draftpilot-compatibility-with-recent-ms-word-perpetual-licenses-office-ltsc)

- [DraftPilot Compatibility with MS Word Perpetual Licenses from before 2022 (e.g., Office LTSC 2021 and earlier)](/knowledge-base/draftpilot-compatibility-with-ms-word-perpetual-licenses-from-before-2022-e-g)

- [How to take a screenshot](/knowledge-base/how-to-take-a-screenshot)